Questions – Pinnacle Audiology

Common Questions

What is Pinnacle Audiology?

Pinnacle Audiology is a concierge hearing care service offering expert audiology appointments either in the comfort of your home or at our Midtown Manhattan office. From hearing aid fittings to cleanings and troubleshooting, I provide personalized care on your terms—making hearing health more convenient and accessible.

Where Do You Offer Services?

I offer full audiology services at our Midtown Manhattan office near Penn Station, as well as mobile visits throughout the NYC and North Jersey metro area. Whether you prefer in-office care or the ease of at-home service, I’ve got you covered.

Do I Need a Hearing Test Before Getting a Hearing Aid?

Yes, a hearing test within the past year is recommended. If you haven’t had one, I provide complimentary testing with the purchase of hearing aids.

How Do I Schedule an Appointment?

Booking is simple! Call or text 646-436-7590, or email info@pinnacleaudiology.com with your preferred day, time, and whether you’d like a home or office visit.

What Services Do You Provide?

I offer hearing aid fittings, programming, adjustments, cleanings, troubleshooting, and repairs, either in-office or at home. I also provide wax filters, domes, and at-home maintenance tools. Annual service packages are available for ongoing care, and cochlear implant and bone conduction support will be offered soon.

How Long Does an Appointment Take?

Most appointments last between 30–90 minutes, depending on the service.

How Much Do Services Cost?

Pricing can vary depending on the service and location. Call or email us today for specific pricing and package options tailored to your needs.

Do You Accept Insurance?

Yes! Pinnacle Audiology is in network with most major insurance carriers and managed care plans. We’re happy to verify your benefits and help you navigate coverage options.

What Payment Methods Do You Accept?

We accept credit cards, cash, checks, or electronic payments at the time of service.

Do You Sell Hearing Aids?

Yes! I offer a carefully selected range of premium hearing aids at fair, unbundled prices, so you only pay for the services you need. Choose from four technology levels, all featuring modern options like Bluetooth, rechargeable batteries, and sleek, discreet designs.

What If My Hearing Aid Isn’t Working?

If your hearing aid isn’t performing well, I’ll assess, clean, and adjust it—or replace parts as needed. If it requires manufacturer repair, I’ll guide you through the process to keep things seamless.

How Often Should I Have My Hearing Aids Checked?

To keep your devices performing their best, I recommend a check-up every 4–6 months. My annual service packages include priority scheduling, routine maintenance, and peace of mind so your hearing care stays stress-free.